Helping Knox County Central Dispatch is a new technology

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  • Knox County Central Dispatch has worked hard over the past few months to add new technology to assist first responders before they arrive on the scene.

The goal of the new software is to better support emergency situations for residents of Knox County.

From December 2021, the introduction of a new priority dispatch system is progressing.

This new system allows coordinators to ask the most appropriate questions based on the type of call received, so first responders appear prepared.

The system allows anyone calling her 9-1-1 from her mobile device to grant the coordinator access to her cell phone camera.

A person who calls 9-1-1 may be asked multiple questions to help the dispatcher better assess the situation, but executive his director Rob McMullen said the first responder’s He said there would be no delays in dispatching. Knox County Central Dispatch also introduced a system called Prepared Live.

This will give first responders a better idea of ​​what kind of emergency they are facing and what the scene will look like before they arrive.

Participating in a video call is completely voluntary.

If the caller agrees, the central dispatch point sends a link to the caller’s mobile phone via SMS. Before the caller can share live streaming images, video, and audio, the link opens in the caller’s phone browser.

McMullen says his team spent months training on the new software. “I commend our employees. We have great employees here who are going through a lot of hardships,” he said McMullen.

“We are adding these programs to make Knox County better.”

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