Yellow Messenger leverages Azure cognitive services to reinvent voice automation

Microsoft has partnered with Yellow Messenger, the world’s leading conversational AI platform, to help the latter improve the accuracy of its voice bot solutions and help businesses across all industries better understand the intent of the end user, the companies announced Tuesday.

“We believe our partnership will help Yellow Messenger transform voice automation and enable companies across all industries to take customer relationships to a new level,” said Sashikumar Sreedharan, CEO of Microsoft India.

Leveraging Microsft’s Azure AI Speech Services and Natural Language Processing (NLP) tools, Yellow Messenger aims to create custom speech patterns that enable greater accuracy and better understanding of intent, enabling brands to increase sophistication and use of assistants. automated voice for regular use.

As part of the collaboration, the research and development team of both companies will work on creating a more human-like voice assistant platform that can understand and respond based on sentiment, dialect and workflow.

Yellow Messenger natively integrated Azure cognitive services on its platform to improve customer experience and operational efficiency without compromising security. Through the platform, companies can create AI workers for self-service, support, sales, marketing, commerce, human resources and IT on demand, through chat, email, and voice channels.

Commenting on the partnership, Raghu Ravinutala, CEO and cofounder of Yellow Messenger, said, “Our partnership with Microsoft’s Azure Speech Services allows us to create custom speech patterns that allow for greater accuracy and better understanding of intentions. Our voice assistants can support natural conversations in over 35 languages ​​and their variants on channels and devices enabled by our cognitive speech synthesis (STT) and speech synthesis (TTS) services. “

News Highlights:

  • Leveraging Microsft’s Azure AI Speech Services and Natural Language Processing (NLP) tools, Yellow Messenger aims to create custom speech patterns that enable greater accuracy and better understanding of intent, enabling brands to increase sophistication and use of assistants. automated voice for regular use.
  • Yellow Messenger leverages Azure cognitive services to reinvent voice automation