“We are committed to doing better,” says the group. – An Post apologizes for its terrible customer service

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The woman from the war-ravaged country has been unable to get the money transfer to work. The post office operator has now apologised after the Ukrainian customer complained, and a number of other customers said they have been unable to resolve problems by contacting An Post. An Post said it is moving its phone support service in-house from this week. It had been outsourced to an external provider. The imminent departures of Ulster and KBC banks has seen An Post current account openings up 45pc on last.

After a Ukrainian lady residing in this nation was unable to transfer money home using its current account app, An Post has committed to enhance its customer service. It comes after a number of consumers who have established An Post current accounts have voiced their dissatisfaction with the company’s customer service. One of the complaints comes from a woman in Co Kilkenny who advised a Ukrainian woman staying with her to use the An Post current account app to send money home.

Highlights

  • An Post said it aims to continually improve its customer service levels, and from this week its entire customer service operation will move in-house, from an external supplier. “This means that we will be better positioned to directly support more customers with our own highly trained and experienced in-house customer services team,” An Post said. “We apologise to any customer who has had problems reaching us.”

  • The Co Kilkenny woman said she advised the Ukrainian national staying with her to open a current account with An Post as she collects her benefit payments in a post office each week. “Once she got set up, she transferred €100 to a friend in Ukraine, via online banking,” she said. Get ahead of the day with the morning headlines at 7.30am and Fionnán Sheahan’s exclusive take on the day’s news every afternoon, with our free daily newsletter. Hive of political and legal activity behind bid to save native Irish bee. Welcome to Zoom town: Park use up, commuting down as Irish workers embrace a brave new work world

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