Verizon Wireless customers report outages across the country

Verizon Wireless customers report outages across the country

As of about 3:20 p.m. PT, restarting phones appeared to restore the ability to make and receive calls. On Twitter, one user claimed they were able to send text messages but couldn’t receive or make phone calls. When calling out, they reported, a message says the number “is non-working or unavailable.” “Sacramento, CA. I am not receiving phone calls or texts. All 4 lines on my plan aren’t working,” another customer said on Down Detector.

It appears that restarting phones restores the ability to make and receive calls. Customers on Verizon wireless in the United States reported being unable to make or receive phone calls on Wednesday afternoon. Customers around the United States are reporting that their Verizon mobile service is down. Complaints began on Tuesday, and by 4:50 p.m. ET on Wednesday, the website Down Detector had received over 23,000 reports. Outages have been reported in Atlanta, DC, Denver, Minneapolis, New York City, and Philadelphia, with the majority of reports coming from California and the West Coast.


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  • Subscribers to US Cellular, which uses Verizon’s network, also reported being affected by the outage. A Verizon spokesperson told CNET the company was aware of an issue impacting voice calls for some Verizon customers. “Our engineers are engaged and we are working quickly to identify and solve the issue,” they said.  Find the best phones, apps and accessories with our CNET Mobile newsletter. Delivered Tuesdays and Thursdays. Yes, I also want to receive the CNET Insider newsletter, keeping me up to date with all things CNET. By signing up, you agree to our Terms of Use and acknowledge the data practices in our Privacy Policy. You may unsubscribe at any time.