Rogers first addressed the outage in a tweet from its official support account just before 9AM ET and then went silent for a couple of hours. On Friday afternoon, the company tweeted that its technical teams are working to restore services “alongside our global technology partners, and are making progress.” There is still no ETA for restoration, even after services have been available for about 12 hours nationwide. In a follow-up tweet, the company promised that it would be “proactively crediting all customers,” and said that it had “every technical resource and partner” working on getting its network back up.
A critical Canadian banking network used for debit cards and ATMs has also been knocked off by the outage. by Richard Lawler and Tom Warren Updated @ 3:39 PM EDT on July 8, 2022 27 comments Since early this morning, Rogers, a Canadian telecommunications company, has been experiencing a significant outage that affects landlines, cellular connections, and internet connectivity across the country. Thousands of reports for the problems that erupted when individuals woke up at 5AM ET and tried to log on to the internet were listed by Downdetector.
In a blog post published Friday afternoon, Cloudflare personnel speculated that the outage is the result of an internal error at Rogers, as opposed to a cyberattack or other cause. They cited that pattern of BGP announcements, noting that with the Rogers network now failing to announce its presence, the rest of the internet can’t find it. BGP is a fundamental part of the technology that helps move information from one place on the internet to another, and a problem with BGP routing information was the cause of a massive Facebook network outage last fall.
Cloudflare Radar graph showing the traffic change to and from Rogers dropping to zero early this morning, Cloudflare Radar graph showing the traffic change to and from Rogers dropping to zero early this morning, Image: Cloudflare Cloudflare Radar shows communication between its load-sharing network and Rogers in Canada exhibiting its normal nightly pattern before dropping to essentially zero at around 3–4AM ET and registering a flat line ever since. At that same time, there was a massive spike in BGP (Border Gateway Protocol) announcements for the network that indicate changes in routing.