National Rogers subscribers say a widespread outage affects phones, the Internet, and Interac

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No estimated time was given for when that might be achieved, and a large number of users appeared to still be without services.  Rogers outage sheds light on need for competition in Canada’s telecom sector: expert President and CEO Tony Staffieri said in a statement Friday night that the company was working to fully understand the root cause, and committed to making necessary changes to prevent future outages. He also promised customers would be proactively compensated for the impact they suffered, with details to be shared “shortly.”

Since early Friday morning, a catastrophic network failure at Rogers has disrupted cellular and internet services across the nation, stopping vital industries like banking and government operations. Users were left in the dark about when they would be able to use their devices again for hours because the firm didn’t notice the issue until shortly before 9 a.m. ET. A spokeswoman ultimately told Global News that wireless services were “beginning to restore” more than 12 hours later, at 9:30 p.m. ET, and that technical teams were trying to get everyone back online “as quickly as possible.”

Highlights

  • As the outage dragged on, Innovation Minister Francois-Philippe Champagne took to Twitter to reassure Canadians that the government “is aware of the current Rogers outage” and “has been in contact with the company.” “We expressed how important it is that this matter be resolved as soon as possible and for the company to provide prompt and clear communication directly to those impacted,” he wrote. “We will continue to monitor the situation closely and use any tools at our disposal to ensure Canadians stay connected and that the company meets the high standards Canadians deserve.”

  • Little information was given throughout the day about what may be causing the outage or what the solution might be. Statements the company did provide acknowledged the impact on millions of Canadians. We know how much you rely on our networks. Today we have let you down,” the company said in a tweet around 3 p.m. ET. Rogers is Canada’s largest wireless provider, with roughly 11.3 million subscribers across the country, according to the company. Click to play video: ‘A day of frustration for millions of Canadians following a nation-wide network outage at Rogers Communications’

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