Microsoft has published end-of-service deadlines for the entire Surface range for the first time since entering the PC market, tablet to counter Apple. The list includes Surface RT and Surface Pro which launched way back in 2012 and 2013 and have already reached their end of service date, but the reason behind releasing this list is to give clarity to Surface users who may not be aware of when Microsoft stops giving support to their devices.
The latest version of Surface Laptop Go is also part of the list. It was launched on October 13 earlier this year, but the end of service date is October 13, 2024. Some other devices launched this year, including Surface Go 2, Surface Book 3, will reach the end of service date in 2024 in the same month they were launched. Following the list, most Surface devices are four years old before Microsoft stops providing support for these devices.
But some of these devices are set to end service after five years. For example, Surface Pro 2’s end of service ended in April 2018, which is five years after launch. There is one notable exception on this list: Surface Pro 3. Microsoft Surface Pro 3 has seven years of support according to the list. The end of service for Surface Pro 3 is November 2021, but it launched in June 2014.
Device release date Maintenance end date Surface RT126 October 201211 April 2017Surface Pro19 February 201311 April 2017Surface 2122 October 201310 April 2018Surface Pro 2122 October 201310 April 2018Surface Pro 320 June 2014November 13, 2021Surface 3M 26, 201513 November 2021Surface Pro 426 October 201513 November 2021Surface with Book Performance Base November 10, 2016 November 13, 2021 Surface Studio (1st Generation) December 15, 2016 November 13, 2021 Laptop (1st Jan) 14 June 2017 13 November 2021 Surface Pro (5th Jan) 15 June 2017 13 November 2021 Surface Book 2 17 November 2017 17 November 2021 Surface Pro LTE (model 1807) 1 December 2017 1 December 2021 Surface Go 2 August 2018 2 August 2018 2022Surface Studio 2 October 2, 2018 October 2, 2022Surface Laptop 216 October 201816 October 2022Surface Pro 616 October 201816 October 2022Surface Go with LTE Advanced20 November 201820 November 2022Surface Laptop 3 October 22, 201922 October 2023Surface Pro 722 October 201922 October 2023Surface Pro X5 November 20195 November 2023Surface Go 26 May 20206 May 2024Surface Book 3May 26, 202026 May 2024Surface Pro X SQ213 October 2024October 13, 2020 Laptop Go 13 October 2020 13 October 2024
The end of service means that Microsoft will stop distributing any security updates to these devices after the release dates. These devices, however, will receive all software updates during that time. Microsoft may throw an exception in case malicious software impacts devices in general. Many devices on this list have already reached their end of service date. Microsoft said it included those devices because users requested it. Microsoft said the list is “to help plan and manage hardware and software deployments.”
It is critical for OEMs, particularly those who control both hardware and software components, to support devices for a sufficiently long lifespan to meet consumer demands. Microsoft’s list of end-of-service dates looks promising for the future of Surface hardware, something the Android world can’t quite reach yet. Most OEMs in the Android market take a long time to roll out software updates, while the end of service for most devices is usually two to three years, which is disappointing. Apple also supports most of its older phones after four or five years.
Microsoft has released end of service dates for the full range of Surface devices.
- Microsoft has released end of service dates for its Surface hardware line.
- The longest support life is for Surface Pro 3 which is five years old.
- Microsoft has included the latest Surface Go 2 and Surface Laptop Go to the list.