HDFC bank services were resumed on Sunday after hours of disruption affecting online payments and customer ATM transactions. However, the bank noted that customers may still face intermittent problems as the system stabilizes.
“The services affected following the outage have been restored. Although you may face intermittent problems as the system stabilizes, there is no reason to worry now! We sincerely apologize for any inconvenience caused. Thank you for supporting us during this time, ”the HDFC customer service page posted on Twitter.
Dear customers, the services affected by the interruption have been restored. Although you may face intermittent problems as the system stabilizes, there is no reason to worry now! We sincerely apologize for any inconvenience caused. Thank you for enduring this period.
– HDFC Bank Cares (@HDFCBank_Cares) November 22, 2020
Bank services were out Saturday night and HDFC acknowledged this Saturday night saying bank services had been hit due to a data center outage. However, the HDFC bank did not state the cause of the data center crash. According to Down Detector, complaints first started around 6pm on a Saturday night and peaked around 8pm.
HDFC customers have been facing issues while setting up Unified Payments Interface (UPI) and card transactions since Saturday night and have voiced their concerns on social media.
Some customers complained that services including credit card, debit card, online banking and ATMs were not working. They also complained that linked accounts on services like Swiggy, Google Pay, and Paytm were disabled. Affected customers also complained about the bank’s website and the HDFC app Twitter. Some people were unable to receive One Time (OTP) passwords.
An HDFC employee in a response to a customer wrote: “An unexpected outage at one of our data centers has impacted some of our services. We are working on restoring the services, which shouldn’t take long. inconvenience is sincerely sorry. “
A similar incident occurred in December, when HFDC customers complained that they were unable to pay their loan EMIs and pay their bills on time. The governor of the RBI had intervened and deployed a team of experts to investigate the reasons for the disruption. However, according to Mint, the December outage was not due to a cyber attack, but because the lender had underestimated the growth in payment volumes.
“What we didn’t realize is the type of increase in assets between liabilities, assets and payment products. Even within payment products, we have patronized multiple channels, be it cards or UPI volumes. We underestimated the growth of these volumes, ”Sashidhar Jagdishan, the then executive director and now CEO of the bank, said in January.
HDFC customers have been complaining of failed transactions and issues with the bank’s app and website since Saturday night. The bank’s services have now been restored.
- HDFC customers on Saturday were experiencing issues with online card payments, UPI transactions, and even ATMs. The services have now been restored.
- Bank services have declined since Saturday night and peaked around 8pm according to Down Detector.
- HDFC noted that the problem was due to an outage in a data center. However, the HDFC bank did not state the cause of the data center crash.