Google is expanding the delegation limits for Gmail which currently allows a maximum of 25 delegates within an organization. Using mail delegation, you can grant access to access your inbox by adding a delegate who can read, send and delete messages on your behalf, but can’t chat with anyone for you or change your Gmail password.
“We heard from that allowing more than 25 users to access a single mailbox can sometimes help manage messages. For example, in some cases, the volume and variety of requests required a larger group of individual users to be able to read and respond to them. To address this need, we have enabled higher limits, ”Google wrote in a blog post.
The new changes include:
- With typical usage, up to 40 configured users can access the account simultaneously. However,
- All other Gmail limits and policies continue to apply
- Heavy use by any user will reduce the overall concurrency limit. This most commonly occurs if you use automation or scripting (such as via the Chrome extension or API) to interact with your mailbox via high-frequency actions.
- Up to 1000 delegates can be configured as delegates for the purpose of configuring access control.
- For high-volume operations such as sales or support teams, we continue to recommend the use of a dedicated ticketing system. Gmail is not intended to replace a ticketing system for scaled down operations
- Contact delegation is still limited to 25 delegates per user
Additionally, Google now offers programmatic access to contact delegation management which allows you to grant other users in your domain permission to access and manage your contacts. Delegates can add and update your contacts with information such as names, phone numbers and addresses.
With this, delegation for contacts will now be available via the Contacts API, similar to how Gmail delegation can be managed via the API.
The update is being rolled out for both Quick Release and Scheduled Release domains and will be available for Workspace Essentials, Business Starter, Business Standard, Business Plus, Enterprise Essentials, Enterprise Standard, and Enterprise Plus, as well as G Suite Basic, Business, Education, Enterprise for Education and non-profit and non-users with personal Google accounts.
- Additionally, Google now offers programmatic access to contact delegation management which allows you to grant other users in your domain permission to access and manage your contacts. Delegates can add and update your contacts with information such as names, phone numbers and addresses.
- Google allows higher delegation limits for Gmail