Facebook’s content moderators in an open letter to company CEO Mark Zuckerberg and COO Sheryl Sandberg expressed dismay at being “forced back into office” during COVID 19 for a job that is “brutal and psychologically toxic.” . About 200 content moderators in a letter addressed to Zuckerberg and Sandberg and the CEOs of the outsourcing firms Accenture and Covalen called Facebook to jeopardize the health and safety of its contractors and their loved ones in order to keep Facebook’s profits during the pandemic.
“After months of allowing content moderators to work from home, facing intense pressure to maintain Facebook free from hatred and disinformation, you forced us to go back to the office ”, reads the letter. “Moderators securing a doctor’s note about a personal COVID risk have been exempted from attending in person. Moderators with vulnerable relatives, who could die if they were to contract COVID from us, did not, ”the contract workers wrote in a letter to which Gizmodo had access.
In May, Zuckerberg announced that the company’s employees could continue working from home until July 2021. However, the same did not apply to contract workers.
Active content moderators Facebook they are exposed to many disturbing graphics such as child sexual abuse, beheading, terrorism, animal cruelty. Facebook had to pay $ 52 million to content moderators in compensation due to the psychological problems they face on a daily basis in a lawsuit against the company filed in 2018.
The content moderators in the letter said they had to work hours on child abuse and violent content and that their goals increased during the pandemic, with no additional support. The letter also highlights that several Covid cases have emerged in the workplace.
“Now, in addition to work that is psychologically toxic, keeping the job means entering a hot zone. In several offices, multiple COVID cases have occurred on the floor. The workers asked Facebook leadership and leadership of your outsourcing companies such as Accenture and CPL, to take urgent action to protect us and value our work. You refused. We publish this letter because we have no choice, ”the letter reads.
Facebook the workers who wrote the letter also asked for the possibility of receiving risk pay and bringing in internal content moderators rather than outsourcing them so they can receive health care and other benefits.
Facebook in response to the letter, he said that most of the 15,000 content reviewers he employs continued to work from home during the pandemic and reiterated that they make “wellness resources” available to their workers. A Facebook the spokesman in a statement to the NYT said: “While we believe in having an open internal dialogue, these discussions must be honest. Facebook passed health guidelines to keep facilities safe for any office work. “
200 Facebook Contract workers called the company for putting the health and safety of its contractors and loved ones at risk to maintain profits during the pandemic.
- Facebook content moderators in an open letter wrote that they were forced to return to office during COVID 19 for work that is “brutal and psychologically toxic”.
- Content moderators in the letter said they had to work hours on child abuse and violent content and that their goals increased during the pandemic.
- Facebook the workers who wrote the letter also asked for the possibility of receiving risk pay and bringing in internal content moderators rather than outsourcing them.