Despite COVID-19 pandemic, Facebook contract workers forced to return to Genpact office in Hyderabad

Facebook laid the foundation of its Hyderabad office in India a decade ago to support the growing number of users, advertisers and developers in the country and around the world. Even if today Facebook has five offices in India: Hyderabad, Delhi, Gurgaon, Mumbai and Bangalore. Outside of which content moderators in Hyderabad have been forced to return to the office despite the new coronavirus pandemic.

The content moderators of Facebook are responsible for deleting offensive content such as hate speech, terrorism and nudity etc. Moderators in Hyderabad hired by Genpact, an outside contractor company that outsources moderation around the world, were pushed back to the office in early July without thinking about employee safety.

As reported by Rest of the World, “People are forced to go to work, even if they are not happy to do so,” a senior moderator told the publication. “The operations team told them these are important orders. There is a threatening factor behind it [it]. “

Genpact has employed around 1,600 moderators in India and says moderation services are prone to being performed in the office due to the delicate nature of the job. He also adds that the office work was done voluntarily. “To make it manageable, safe and clear, employees must sign a weekly form asking them to voluntarily accept it,” a Genpact spokesperson told the rest of the world.

While Facebook told The Verge, “Our focus for reopening any office is on how to do it in order to keep our auditors safe. To do this we are putting in place stringent health and safety measures, making sure they are followed and addressing and disclosing any confirmed cases of disease “. In a statement, the social media giant also made it clear that the majority of Genpact’s content moderators continue to work from home.

Facebook maintains over 15,000 content moderators worldwide, of which many contractors are unable to enjoy the same benefits as corporate employees. Often low-paying contractors are offered office meals which are a crucial complement to their low incomes.

Facebook claims its content moderators are still getting paid regardless of office closures. however Facebook used cash incentives to make moderators work full-time in the office, the Washington Post reported in May.

Facebook Hyderabad moderators, responsible for deleting offensive content, were forced to return to work in early July despite the COVID-19 pandemic.

News Underline:

  • Facebook the often low-paid moderators were forced to return to work amid the coronavirus.
  • Facebook moderators are responsible for removing content such as hate speech, terrorism and nudity.
  • In a recent statement, Facebook confirms that many moderators continue to work from home.