Despite anecdotal complaints about brick-built GPUs, Amazon claims “New World is safe to play”

Despite anecdotal complaints about brick-built GPUs, Amazon claims

We’ve been reporting on the reportedly graphics card bricking antics of Amazon’s New World, an MMO that’s been dividing the PC Gamer team and hate-played to wolf death by our Fraser, since it first broke cover in closed beta. Now it’s out for reals and there are still reports that players of New World are finding their hardware irrevocably b0rked, blaming the game for their tech failures.

The company breaks cover on the MMO that some users claim is still breaking their expensive GPUs.

Highlights

  • Amazon, for its part, is convinced any hardware that is falling over has nothing to do with its game, echoing its same stance around the closed beta.

  • Looking through the New World support forums, and combining reports from my own inbox, I’ve counted more than 20 instances of reported dead GPUs. But there are also hundreds of reports of regularly crashing PCs, and further claims of bricked graphics cards across packed reddit threads with hundreds or thousands of comments.

“We have received a small number of reports of players encountering issues with GeForce RTX cards,” Amazon tells us in a statement. “After a lengthy investigation, we have verified that there is no unusual behavior from New World that causes these issues. EVGA has previously acknowledged manufacturing issues on some GeForce RTX cards.

 

“New World is safe to play, and we encourage players who have encountered a hardware issue to contact the manufacturer.”

When EVGA admitted the fault with its GPUs it stated that only around two dozen RTX 3090 GPUs that had failed during the closed beta, which should give you some idea of the scale of the problem.

As we’ve said in our reports on the matter before, we’ve had New World running on many different PCs around the office, and across our international team of PC Gamers, and not one of our systems has blown up. And Alan has a tendency to break hardware; exhibit one is the mess he’s made of his fresh Windows 11 installation. But that doesn’t change the fact there are many forum posts out there accusing New World of being the cause of death for many a GPU. My own email inbox contains not a few anecdotal accounts of brick by MMO, too.

So, who’s right and who’s wrong? I have to say my instinct is to almost side with Amazon. No, I’m not after a trip in Jeff’s phallic rocket, gratis, I just don’t believe there is anything actually in New World’s code that specifically bricks GPUs. What I think might be happening is that some parts of that code may put a level of stress on a graphics card or PSU that, if there are any underlying issues with that tech—issues that other games may not highlight however long they’re played for—then those will come to the fore with New World. And potentially in pretty catastrophic ways. In our testing we’ve noted increased load around changing options in the settings screen, and there is also a report of New World ignoring power limits specified in software.