A mutual support network pays dividends in times of crisis

Few leaders at the top of their industries would admit that they were mentally pushed to a point where they feared they couldn’t do their job.

But Mark Hoplamazian, chief executive of Hyatt Hotels Corporation, the US-based hotel group, says being honest about his struggles during the Covid-19 crisis has only brought him closer to his colleagues.

“I have to admit, I went through a number of really stressful times that I literally couldn’t access that moment of awareness that I trusted so much,” Hoplamazian, 57, a regular meditation practitioner, says. “It was expensive because in the end there is a certain tiredness you feel.”

Some of the darkest times were when he realized that demand in hotels had dropped “almost to zero overnight” and when Hyatt had to let hundreds of employees go.

It was his team that saved him, he says. “I feel like somehow there has been this mutual support network that when I hit a period of time where I was under a huge amount of tension. . . people intuitively or because they are really attentive, intervened. “


As with many industries, the pandemic has precipitated the worst crisis the hotel industry has faced in recent times, perhaps ever.

The Hyatt, which has most of its hotels in once desirable but now empty locations in the city center, has faced a more difficult time than most in the industry. When he announced …